Government Resume

John Smith
SSN: xxx-xx-xxxx
 

Address 1
City State, Zip
Phone: xxx-xxx-xxxx
Email: [email protected]


Country of Citizenship: USA
Veteran’s Preference: N/A
Highest Civilian Grade Held: GS-9
Vacancy Announcement Number: xxxxxx
SUMMARY of SKILLS

IT professional with expertise in hardware, software, and network installation, configuration, and maintenance. Strengths include advanced knowledge of Windows XP and LAN operating environments as well as excellent organizational and communication skills.

PROFESSIONAL EXPERIENCE

Information Technical Specialist, Customer Support                                                               July 2000 - Present
Smithsonian Institution
Suitland, MD                                                                                           
Supervisor: Jane Doe, you may contact at xxx-xxx-xxxx
Pay Rate: $55,184/yr
Hours worked per week: 40
Duties:  Perform a full range of information technology (IT) user support services in a multi-platform network environment.
•    Devise procedures to solve complex problems while considering computer equipment capacity and limitations.
•    Provide skilled technical assistances in application installation, configuration, and implementation.
•    Configure, procure, install or arrange for installation of new hardware, desktops (PC and Macintosh), printers and miscellaneous computer equipment.
•    Identify, record and document recurring problems and patterns of inadequate IT performance.
•    Maintain records of computer assets systems configurations for Cultural Resource Center.
•    Provide workstation support, including hardware and software troubleshooting.
•    Train new users, repair and replace damaged equipment, and answer general questions on hardware/software usage.
•    Respond to and obtain resolution to phone, switch and cabling/wiring problems.
•    Modify user accounts, adds, moves, change class of service and features for Voice over IP (VoIP) phones.
•    Receive, test and install new products and product upgrades for users.
•    Administer user and group accounts in Novell, Solaris, Microsoft Windows 2000/XP Professional, GroupWise and Outlook.
•    Work with hardware and software vendors to arrange training, product demonstrations and resolve problems that arise with their product.
•    Configure TCP/IP, DHCP and IP address, system settings, Internet options and DNS services.
•    Configure operating system parameters to meet performance and security objectives.
•    Produce and maintain standard PC/Mac image for NMAI-CRC based on Smithsonian Institution policy and procedures.
•    Set up operating systems and software deployment to multiple users using images.
•    Install relevant security patches; install and upgrade public domain software as requested by users.



Computer Technician                                         July 1999 - July 2000
COMPUSA
Rockville, MD                                                                                  
Supervisor: No longer in business
Pay Rate: $8.25/hr
Hours worked per week: 40
Duties:
•    Provided warranty repair services for broad range of computer and personal electronics products including desktop and laptop computer systems, digital camera equipment, cellular phones, Personal Digital Assistants (PDAs), printers, and other computer peripherals
•    Setup new PCs, installed, upgraded, configured and troubleshoot both hardware and software, including DOS, Windows 3.x, 95, 98, NT 4.0 and 2000 operating systems
•    Responded to and obtained resolutions to complex computer related problems
•    Tested, debugged, and analyzed existing programs for problems
•    Received, logged, and tracked help desk calls. Provided phone-based consultation and problem diagnosis for customers
•    Conducted diagnostic tests, completed on-site component repair services, and coordinated Return Material Authorizations (RMAs) with Original Equipment Manufacturer (OEM).
•    Assembled customized computer systems based upon customer specifications.
•    Installed, configured, and tested software.
•    Documented work in progress and assisted with quality control activities by checking work of other technicians.
•    Advised consumers and business customers on total solutions for their IT requirements
•    Managed total purchase experience, from product consultation to closing sale of equipment, peripherals, software, and maintenance services.

Computer Technician                                          April 1999 - July 1999
Micrologic Computers
Columbia, MD                                                                                                                             
Hours worked per week: 40
Duties:
•    Provided troubleshooting for customer PC hardware and software
•    Completed necessary software updates, driver downloads, and printer configurations
•    Solved inquiries regarding software installations
•    Assisted customers with data conversion and data file repair
•    Upgraded and reconfigured PC components such as display cards, hard drives and I/O cards


Student Computer Technician                              August 1995 - May 1997
State University
State College, MA                                            
Supervisor: Jane Doe, you may contact at xxx-xxx-xxxx
Pay Rate: $4.75/hr
Hours worked per week: 20
Duties:
•    Provided technical support for over 75 clients in a helpdesk environment
•    Responsible for troubleshooting all workstations, including hardware components, software and operating systems


EDUCATION

BS. Computer and Information Science. Univ. of State. College City, MA             Summer 2008


TRAINING

•    Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure, New Horizons, Tyson’s Corner, VA, August 13, 2007 – August 17, 2007
•    Mac OS X Support Essentials, Future Media Concepts, Washington, DC , July 23, 2007 – July25, 2007
•    Contracting Officer’s Technical Representative (COTR), Houseman  and Associates, Washington, DC , November 29, 2006 – December 1, 2006
•    Project Management, ESI, Washington, DC - July 13 , 2006 – July 15, 2006

CERTIFICATIONS

•    CompTIA Certified Computer Technician (A+)
•    CompTIA Certified Network Technician (Network+)
•    Microsoft Certified Professional (MCP) Windows 2000 Professional
•    Microsoft Certified Professional (MCP) Windows XP Professional
•    Microsoft Certified Desktop Support Technician (MCDST)
•    Microsoft Certified Professional (MCP) Windows 2003 Server

TECHNICAL SKILLS

Hardware: IBM PC Intel Based Processors i.e., Pentium II, Pentium III, Pentium 4, Celeron, AMD, Cyrix chipsets,
SCSI, IDE, PCI, ISA, Ethernet cards, CAT 5, BNC 10B2 and 10B5 cables.
Operating Systems: Unix, Windows 98, Windows NT 4.0, Windows 2000, Windows XP, Novell 6, Mac OS 7.61 to OS X
Office Automation Software: Microsoft Office Professional XP/2003, Citrix, Norton Anti-Virus, McAfee Anti-Virus, QuickTime, GroupWise 6, WordPerfect, Adobe PhotoShop, Adobe Acrobat, MS Project, JetAdmin, HEAT, Oracle 8i
Internet and Intranet: Internet Explorer; Netscape, Firefox; Web page creation using HTML script.
Programming Languages: Pascal, C/C++, SQL